Refund Policy – Headsets Only Australia
At Headsets Only, all our products are covered under standard Australian warranty policies. We ensure that every product sold on our website is genuine and meets quality standards.
Product Support & Troubleshooting
If your headset is not working properly, it may not be installed correctly. Before requesting a return, we recommend contacting our support team.
📞 Call us: 1300 349 835
Our team will assist you with troubleshooting and help resolve the issue quickly.
Returns & Replacement Policy
If your product is found to be faulty:
- You can return the item at your own courier expense
- Our team will test the product upon receiving it
- If confirmed faulty, a replacement will be provided
Replacement Timeframe
- Testing may take some time depending on the issue
- Once approved, replacement is dispatched quickly
- You can expect delivery within 2–3 business days
Important Notes
- Only faulty products are eligible for replacement
- Products must be returned for inspection before approval
- Replacement is subject to verification by our team
Frequently Asked Questions
Do you offer refunds or replacements?
We provide replacements for faulty products after inspection.
Who pays for return shipping?
Customers are responsible for return courier costs.
How long does replacement take?
Once approved, replacement delivery usually takes 2–3 business days.
Can I get support before returning a product?
Yes, we recommend contacting our support team for troubleshooting first.