All HeadsetOnly products are covered by full Australian warranty policies. You can be sure that all our products are genuine.
If the headset is not working, it might not have been installed properly. If this is the case, we can help you troubleshoot and find a fix over the phone. Just give us a call on 1300 349 835 for assistance.
If the headset is faulty, you can send it back to us (at your courier’s expense) and we will replace the product if it is deemed faulty. We will try to replace the item as soon as we can. Please allow time for testing purposes. The replacement unit should arrive within 2- 3 business days.