Warranty Policy – Headsets Only Australia
At Headsets Only, we provide manufacturer-backed warranty coverage on all products to ensure quality and reliability.
Warranty Coverage
Most brand-new headsets come with a 2-year manufacturer warranty.
However, warranty duration may vary depending on the product type:
- Bluetooth headsets – 1 year warranty
- USB headsets – 1 year warranty
- Unified Communication headsets – 1 year warranty
- Other selected products – up to 2 years warranty
What Does Warranty Cover?
The warranty covers manufacturing defects and hardware faults under normal usage conditions.
✔ Faulty components
✔ Manufacturing defects
✔ Performance issues (under normal use)
What Is Not Covered?
Warranty does not cover:
- Physical damage
- Improper use or installation
- Unauthorized repairs or modifications
- Damage caused by external factors
How to Claim Warranty
If you believe your product is faulty:
Contact our support team
Provide your order details
Follow troubleshooting steps
Return the product if required
📞 Support: 1300 349 835
Warranty Process
Product will be tested upon return
If confirmed faulty → replacement or solution provided
Processing time depends on issue verification
Frequently Asked Questions
How long is the warranty on headsets?
Most headsets come with a 2-year warranty, while some products have a 1-year warranty.
Does warranty cover physical damage?
No, warranty only covers manufacturing defects and faults.
How do I claim warranty?
You can contact our support team and follow the return and inspection process.
Do I need proof of purchase?
Yes, proof of purchase is required for warranty claims.